Follow

Problems with Free Mystery Seed videos

Are you experiencing difficulties watching the Pop Up videos for free Mystery Seeds? Here are some tips:

 

I have watched videos in the past, but now I don't see any. How can I watch more?

 

If you don't see any mystery seed videos, it could be that you watched all the videos that are currently available. Just hang tight, and when the videos are rotated again you will see the option to watch some more!

 

I have never seen any videos available! I never see them!

 

If you don't see any mystery seed videos ever, it may be that the outside provider who handles the videos is not currently targeting your demographic. Hang in there - they switch demographics fairly regularly and may send them your way eventually!

 

I watched the video but didn't get any seeds!

 

Make sure you watched the WHOLE video and got a message at the top stating that you got free seeds! Now refresh your farm to make sure you can see them.

 

If you still don't see them, and you're sure the video isn't working, send us an email including as much information about the video as you can! We need to know which video it was so we can talk to the outside provider who supplies the videos.

 

I click on the video but it doesn't pop up:

 

We have found that if you have a pop up blocker on your browser this will stop the free Mystery Seed videos from loading. 

 

You can change these settings in your browser to add our page as one of the exceptions to allow pop ups. Here is how:

 

1.To change pop up settings in Chrome, you will need to go to the Customize icon on the top right of your browser (the icon that is 3 straight lines stacked one on top of the other.  It lives at the end of your Address Bar.)

 

2. Then open Settings. From here click 'Show Advanced Settings' to find the 'Content Settings' Button under Privacy. The Pop Up Settings will have an option to input https://apps.facebook.com/mypotfarm/ into the Exception list!

 

*In Firefox, this is under the Firefox Drop Down under Options, in the Content Tab. From here, you can click on the 'Exceptions' Button for Pop Ups.

 

For best performance, we recommend Chrome or Firefox, though results can vary from person to person. If you are using Internet Explorer we recommend changing the above for optimum performance. To change Pop Ups in IE, just pop into Internet Options and under the Privacy Tab you will see the Pop Up Blocker Settings.

 

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk